ILTACON 2024 Blog Series – Change Management

How Kim Document Supports Change Management

This year, we have noticed a theme running through the ILTACON agenda: the importance of managing change effectively within organizations. The agenda highlights strategies for overcoming resistance, leveraging feedback loops, and using social proof to drive adoption. Several sessions focus on practical approaches to implementing change organically and through structured initiatives.

Despite the numerous sessions dedicated to it, implementing change remains a formidable challenge. Here is where Kim Document steps in, making the transition smoother and more intuitive.

Meeting Users Where They Are

One of the core challenges of change management is the adoption of new tools and systems that change the way we work. The process of change can be daunting and often meets with resistance. Kim Document addresses this by being practically invisible to the end-users. Instead of requiring users to learn and adapt to a new tool, Kim integrates seamlessly into their existing workflows.

Users interact with Kim through familiar environments:

• Email Links: Users are guided to Kim effortlessly through a link in an email.
• Website Embeds: Kim's forms can be embedded directly into websites, providing a smooth transition from browsing to interaction.
• Platform Integrations: Kim works within widely used platforms like iManage, ServiceNow, Salesforce, and Microsoft Power Automate, ensuring users can access its capabilities without leaving their preferred applications.

These integrations, and many more that are supported, mean users can skip extensive training or the need to change their habits. They fill in a questionnaire, and Kim handles the rest.

Kim's Power is in its Invisibility

Kim's true power lies in what happens behind the scenes. Here's how it works:

• Data Capture: As users fill out a questionnaire, Kim captures the necessary data accurately and efficiently.
• Document Generation: Based on the captured data, Kim generates the required documents without user intervention.
• Data Integration: Kim pushes the data (and draft documents) to other systems, ensuring that all relevant platforms are updated without the user having to lift a finger.

By automating these processes, Kim removes the complexity and manual effort typically associated with change, making it easier for law firms to implement new workflows and systems.

No-Code and Low-Code Solutions

Kim's no-code data capture, document automation, and low-code integration offer an effortless and invisible solution to firms and legal departments of all sizes. This means they can leverage Kim's capabilities without the need for extensive coding knowledge or resources. Kim's intuitive design allows for easy setup and integration, further simplifying the change management process.

Real-World Impact

The practical approaches to implementing change, as indicated in the agenda for ILTACON 2024, emphasize organic and structured initiatives. Kim supports both by providing a tool that adapts to the users' existing environments and automates back-end processes. This adaptability reduces resistance to change, as users do not feel overwhelmed by the need to learn new systems. Moreover, the efficiency gains from automated data handling and document generation can drive quicker adoption and better feedback loops.

Kim is suitable for small, medium, and large law firms. For law firms, Kim's software offers the chance to revolutionize workflows, enhance productivity, and improve data management, all while remaining a silent, invisible force in the background. Kim Document facilitates change management by being an invisible yet powerful ally. It meets users in their current workflows, eliminating the need for them to learn new tools. Through integrations and behind-the-scenes automation, Kim simplifies the adoption of new processes, making change management less daunting and more effective.

Incremental Change

Kim Document is designed to be delivered in many ways to support a wide range of use cases. One of its key benefits is how the previous statement links to user adoption. Recognizing how users want to work and from where, Kim Document supports adoption in both an “as and when” or “all at once” approach. Knowing that not all users will accept change or be prepared to change at the same time allows the business to deliver incremental improvements to service whilst allowing users to join the journey when appropriate or when the business needs them. Knowing that a team is benefiting from the cost reduction or efficiency gains of Kim Document is often a motivating factor.